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In a difficult moment it is hard to think about the steps. That is why we have prepared short, clear instructions. If you are unsure, it is enough to call us.
First steps
Call emergency services (194) or the police (192). A coroner comes to confirm the death and issue a certificate. Then call us and we take over the transport and organisation.
The institution prepares the necessary documentation. Your step is to choose a funeral home, get in touch and we arrange the collection and the whole farewell.
The institution cooperates with the coroner on the documentation. When it is ready, it is enough to get in touch with us.
Contact the Croatian diplomatic mission. A transit permit is needed for transfer, and a crematorium certificate for an urn. We help coordinate the whole procedure.
Do not worry if you are unsure what you have. At the first contact we check together what is needed and take over gathering the documentation for you.
After the funeral
After the farewell the family usually needs to settle a few administrative matters. Here is an overview of the main steps, so you know what to turn to and in what order.
The registrar officially forwards the death record to the competent court, which entrusts the case to a public notary. The notary invites the heirs to the probate hearing, where the statement of inheritance is given and the decision on inheritance is issued. You do not have to initiate the procedure yourself, but you can speed it up by preparing information about the estate.
Pension payments cease, and any unpaid pension for the month of death belongs to the heirs. A spouse or common-law partner and children may be entitled to a survivor's pension, with the request submitted to the Croatian Pension Insurance Institute.
If the deceased was the insurance holder for family members, a new basis of insurance for the members must be arranged with the HZZO.
Notify the bank. The accounts of the deceased are usually blocked and enter the estate, and standing orders and cards are cancelled. Funds are distributed after the decision on inheritance.
Electricity, gas, water and utilities, telephone and internet and the broadcasting fee are all transferred to a new user or terminated. Prepare the contracts and the latest bills.
The transfer of vehicles and the registration of real estate in the land registry are carried out after the decision on inheritance. If there was a life insurance policy, notify the insurer for payment to the beneficiary.
Note: this is an informative overview. Procedures, competences and deadlines can change, so for accurate and up to date information please check with the competent institutions (public notary, HZMO, HZZO, bank).
With you when it is hardest
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